The domain name www.advancexo.com.com (hereinafter referred to as the ‘Website’) is made for the purpose to provide information only. The use of this website and its content are subject to the following Terms & Conditions. By continuing to browse through this website you are agreeing to comply with and be bound by them. These Terms & Conditions apply in respect to your use of this website on this occasion and any subsequent use you might make of the information you obtain on this occasion.

Advancells Dermaceuticals Private Limited (hereinafter called Advancexo) owns the content of this website and holds the rights to modify it without prior notice. Please keep yourself updated by visiting this page periodically. This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. No part of this website may be used, distributed, adapted, translated, copied or reproduced for any commercial purpose whatsoever without written permission from Advancexo. All trademarks reproduced in this website which are not the property of, or licensed to, us are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without prior written consent from Advancexo. While we try to do our best in providing complete and accurate information on this website, we do not accept any liability arising from inaccuracy or omission in the information of this website. We advise you to verify the authenticity, suitability and accuracy of any product, service or information that you may find here, before relying on it.

This privacy policy tells you how we, at Advancells Dermaceuticals Private Limited (hereinafter called Advancexo), use and protect any information that you give us when you use this website. Advancexo is committed to ensuring that your privacy is protected. We understand that by using our website, you consent to our use of information collected on this website in accordance with the terms of this Privacy Policy. Please read through the Advancexo Privacy Policy and if you do not agree with any term here, please do not provide any personal information on this site. However, if you choose not to provide personal information, you may not be able to take advantage of all the features on this site such as requesting additional information, e-mailing us or enrolling online. Advancexo may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. You can rest assured that any personal information provided by you will never be misused and will be used only for the purposes stated at the time you provide it. The information you share helps us to provide the service or information requested by you. We will never disclose, share, sell, loan or exchange your private information with any third party, individual or organisation. The information collected is solely intended for us to serve you better. In the event that you become our client, we will share some of your information with our partnering hospital and the doctors concerned after your expressed approval. As a general rule, Advancexo will never disclose your personal information to an unrelated third party not related to the services we offer.

This web page and the details, solutions, items and components included on this web page are provided on an “as is” basis with no assurance. at Advancells Dermaceuticals Private Limited (hereinafter called Advancexo) disclaim all representations and warranties, expressed or intended, such as, but not limited to, any warranties of merchantability, fitness for a particular purpose, and non-infringement, as to the operation of the web page and the details, solutions, items and components on this web page, to the maximum level allowed by appropriate law. In no event will Advancexo be responsible for loss of any kind of arising from the use of this web page or any solutions or goods obtained on this web page, such as direct, indirect, consequential, incidental, special or punitive damages (even if we have been advised of the possibility of such damages), to the max allowed by law. All details included on this web page, such as details associated with healthcare and health issues, items and treatments, is for informative purpose only. It is often presented in conclusion or aggregate form. This information should not be used as an alternative for the personal, specialist health advice of a doctor. Nothing in this website should be considered as developing a patient-physician relationship between you and Advancexo or of its staff. This information should not be used as an alternative for the personal, specialist health advice of a doctor. Nothing in this website should be considered as developing a patient-physician relationship between you and Advancexo or of its staff.

Advancells Dermaceuticals Private Limited (hereinafter called Advancexo)has taken measures making all details acquired from our online visitors as protected as possible against illegal accessibility and use. All information is secured by our safety actions, which are regularly analyzed and modified. We endeavor to protect control of this website, within the restrictions of sources and current Internet technology. However, you must be aware that there is a possibility that third events may obtain access to this website illegally. You accept to use this website and publish details at your own risk. You believe the fact that Advancexo has no responsibility for any illegal accessibility by third events. You are accountable for your actions and perform while on this website and for the use of any details acquired from this website. You believe the fact that Advancexo and its associated organizations, providers and workers are not accountable for loss, costs or costs (including lawyer’s fees) that you may have due to your breach of these Terms of Service or your actions in connection with this website.

1. Order Cancellation

• Cancellation by Customers: You may cancel your order within 4 hours after placing it, provided that the order has not yet been processed or shipped. To cancel an order, please contact our customer service team at info@advancells.com as soon as possible. If the order is successfully cancelled, you will receive a full refund to your original payment method after deducting any expenses incurred by then.
• Cancellation After Shipment: Once an order has been shipped, we are unable to process cancellations. You may return the item according to our Return Policy instead.
• Cancellation by Us: We reserve the right to cancel any order at our discretion, for reasons such as product unavailability, pricing errors, or suspected fraudulent activity. If we cancel your order, you will receive a full refund to your original payment method.

2. Refunds

• Eligibility for Refunds: You can be eligible for a refund if you notify us within 24 hours or receiving the package of your intent to return. Returns will be entertained with a valid reason on our discretion. To be eligible for a refund, items must be returned in their original condition and packaging, with all packing intact. Refunds will only be processed for items that are unused and in resalable condition.
• Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please note that it may take 7 days for the refund to appear in your account, depending on your payment provider.
• Partial Refunds: In certain cases, partial refunds may be granted (if applicable) for items that are not in original condition, are damaged, or are missing parts. We will notify you of this decision before processing the refund.

3. Return Shipping Costs

• Customer-Returned Items: The customer is responsible for the cost of return shipping unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items.
• Faulty or Damaged Items: If your item is defective or damaged, we will cover the cost of return shipping. Please contact our customer service team for instructions on how to return faulty or damaged items.

4. Exchanges

If you wish to exchange an item, please follow the return process outlined above. Once the return is approved, you may place a new order for the desired item. If the new item is of a higher value, you will be charged the difference. If it is of a lower value, a partial refund will be issued.

5. Refund Timeline

• Processing Time: Refunds typically take 7 days to process once your return has been received. However, depending on your payment method or the payment provider, it may take an additional 14 days for the funds to appear in your account.

1. Order Processing Time

• Processing Time: Orders are typically processed within 4 business days from the time of purchase. Business days are Monday through Friday, excluding weekends and public holidays.
• Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. Once your order is shipped, you will receive a tracking number and shipping confirmation email.

2. Shipping Methods and Delivery Times

We offer the following shipping options for delivery:

• Standard Shipping: 10 to 14 business days for domestic orders.
• Expedited Shipping: 4 to 7 business days. Faster shipping methods are available at an additional cost.
• Express Shipping: 2 to 3 days for urgent deliveries.

Shipping times may vary depending on your location, the shipping carrier, and the time of year (e.g., holiday seasons).

3. Shipping Costs

• Free Shipping: We offer free standard shipping on orders over INR50,000 within India.
• Shipping Fees: Shipping costs will be calculated at checkout based on your delivery address, the weight of the order, and the shipping method selected.

4. Delivery Locations

• Domestic Shipping: We ship to all addresses within India.
• International Shipping: We currently not offering shipping to International destinations.

5. Shipping Carrier

We partner with reliable shipping carriers such as DTDC, Markan etc to ensure safe and timely delivery of your products. You will receive tracking details once your order has shipped so you can monitor the progress of your delivery.

6. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the carrier’s website. If you experience any issues with tracking, please contact our customer service team at info@advancells.com or +91 9654321400.

7. Shipping Delays

While we strive to ensure timely delivery, please be aware that shipping delays can occasionally occur due to reasons beyond our control, such as:

• Weather conditions
• High demand during holidays or peak seasons
• Carrier-related delays

We will notify you of any significant delays that may impact your delivery.

8. Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information. If your order is returned to us due to an incorrect address, we will contact you to arrange reshipment, and you may be responsible for any additional shipping costs.

9. Delivery Issues

If you have not received your order within the estimated delivery time, please:

• Verify that the carrier has made the delivery attempt.
• Check with neighbours or other household members to see if the package was received.
• Review the tracking information for updates on your order’s location.

If you still cannot locate your package, please contact our customer service team within 15 days of the delivery window closing. We will work with the carrier to resolve the issue. If your package is confirmed as lost or damaged in transit, we will provide assistance according to our Refund Policy or Return Policy.

10. Shipping Insurance

We offer shipping insurance for an additional fee, which covers lost, damaged, or stolen items during transit. This can be added to your order at checkout. If you opt for shipping insurance, you will be eligible for a full refund or replacement if your package is lost or damaged.

11. Signature on Delivery

For certain high-value orders, we may require a signature upon delivery for added security. If this is the case, you will be notified when placing the order.

12. Contact Information

If you have any questions or need further information about your order’s shipping and delivery, feel free to contact our customer service team:

• Email: info@advancells.com
• Phone: +91 9654321400